
Tony Phillips, Ridgefield’s new director of social services, comes from New Canaan’s six-person department to join Karen Gaudian, municipal agent for the elderly and social services administrator, in a two-person operation. —Macklin Reid photo
Personal problems, family dysfunction, the difficulties of struggling to pay bills: These are troubles that can be found anywhere. In towns like Ridgefield or New Canaan, they may be hidden in plain sight amid the restored mansions and new suburban mega-homes of suburban affluence.
“We had lots of substance abuse, families who had a family member with mental illness, poverty, unemployment, lots of single parents,” Tony Phillips, who takes over as Ridgefield’s new director of social services, said of his previous work in New Canaan.
“I was the coordinator of youth and family services for eight years, and that entailed working with any New Canaan family with a child under the age of 21 living in the home, which accounted for a large population,” he said.
“We accounted for over 100 families we worked with on a fairly regular basis.”
Mr. Phillips replaces Carol Konner, who retired May 31 after 16 years with the town social services department and five as its director. He started June 10.
In Ridgefield, he’ll have to learn to do more with less.
New Canaan with a population of about 19,000, had a two person youth services team that was part of a larger six-person human services department.
In Ridgefield, with a population of about 25,000, the Social Services Department is a two-person operation. Mr. Phillips joins Karen Gaudian, who serves as municipal agent for the elderly and town social services administrator.
Ridgefield’s approach to social services has been somewhat less broad than New Canaan’s.
“It appears it’s been primarily focused more on dealing with the adult population,” Mr. Phillips said.
The Ridgefield Food Pantry, administered by the social service office, has about 20 people a week coming in to take advantage of free food staples given to it by various local donors and charities, Mr. Phillips said.
When the Connecticut Food Bank’s van made its monthly visit last Friday, 95 people came to get free food that includes fresh produce, he said. (The food bank van, sponsored in Ridgefield by a local donor, comes the second Friday of each month and parks off Halpin Lane from 11 to 12, giving away food.)
And, the Housing Authority administers 152 units of subsidized housing, another rough gauge — though surely not a comprehensive one — of the population in need in Ridgefield.
New Canaan, too, has an area of multi-family housing near the town center that is the source of a good portion of the human services department’s cases.
“There is a large renter population and there’s a percentage of those people who need help with paperwork, don’t have the information or resources in order to make an informed decision, whether it be about employment, housing, medical coverage,” Mr. Phillips said.
“And I think that’s probably going to be a consideration in Ridgefield, as well,” he said.
“I think there’s probably more folks in town who could use some help or assistance than are currently utilizing our services.”
The new job will involve a broadening of his previous focus in New Canaan, which was on families with children.
“I’m excited to be here,” he said. “I’ve heard some great things about Ridgefield as a community, and very much looking forward to working with children, parents, seniors, everyone,” he said.
First Selectman Rudy Marconi introduced Mr. Phillips to the Board of Selectmen at its June 5 meeting.
“I think Tony is a great selection,” he said later. “And the Town of Ridgefield is lucky to be able to have an individual with as diverse a background, equaled by a thirst to learn, to become part of our town government. We welcome him aboard with open arms.”
Mr. Phillips said that “I think for right now I’m interested in meeting all of the stakeholders in the different areas of social services, interested to find out what’s important to them, and see how we can partner.”
He said he’d be “trying to promote efficiencies and effectiveness, trying to get everybody moving in the same direction, getting to know what the needs are and what the resources are, and helping both the people who have the needs and the people who provide services, and see that they’re connecting, and ultimately promoting success.”
Mr. Phillips’ wife, Bonnie, works part time in the design field, and is “a full-time mom,” he said.
They have two children: Charlotte, six, and Graham, four. They’re moving to Fairfield in July.
Mr. Phillips grew up in nearby Rowayton, went to both Catholic and public schools in Norwalk — St. Joseph’s Elementary and Middle School, and then Central Catholic High School his freshman year, transferring when that school closed to Norwalk’s Brien McMahon High School.
He graduated from the University of Connecticut, after studying therapeutic recreational services at the school of education.
“It was a major, gave me my first look at working with people with needs,” he said.
“My first internship was at a skilled nursing facility in Stamford, and my second internship was at Yale Psychiatric Hospital.
His first job out of college was as a special education assistant in the Greenwich public schools — a position that would be called a “special ed para” in Ridgefield schools.