BMW of North America LLC has awarded BMW of Ridgefield the Center of Excellence Award in 2015. This is the fourth consecutive year BMW of Ridgefield has earned the COE award.
The award is based on 15 key performance indicators, including sales volume, customer satisfaction, customer loyalty, and operational efficiency. The award honors the top 9% out of all 339 BMW dealerships in the United States.
BMW of North America President and Chief Executive Officer Ludwig Willisch said, “Many of those on the list have earned COE honors over multiple years. To me, the achievement is evidence that these centers know how to continuously delight their customers.”
Ed McGill, dealer principal, said, “Our associates have a passion for the BMW brand, and most importantly, they are devoted to providing each of our customers a great experience every single day.”
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